Reviews - Fireplace & Patio Trends | Patio Furniture Dealer Orange County, CA

Fantastic place! Great prices and selection of patio furniture and gas logs. Allen was super helpful, friendly and very knowlegable. Thank you for the awesome experience! I will definitely be back.

Amazing quality & customer service! Michelle and team have the best selection and quality fireplaces around. We did a total renovation of our interior fireplace, they helped us design it, then came out to measure our fireplace, get it drawn up & sent off to the manufacturer. Michelle personally made sure the draft fit before the final order was welded, and when the final piece arrived it was perfect!! The highest quality iron gates & beautiful gas logs. When Stephen installed it, he offered to paint the bricks behind (it looks amazing now!) and then installed everything flawlessly. I couldn't recommend them more! It's hard to find such great customer service these days, but Fireplace & Patio Trends is a quality business!

These guys are the best! I have a major event scheduled at my house in two weeks. I called Steve to see what he recommended to refurbish my outside fireplace and get it working properly. Steve came out and completely transformed my ugly, non working fireplace in about an hour! Vacuumed it out, painted the interior, replaced a gas pipe with a new gas pan, new lava rocks…looks amazing! Finally works properly. And not expensive. I should have done this years ago!! I’m going to have him come back and work his magic on my other interior fireplaces. Ask for Steve. He knows what he’s doing!!

1st class customer service here!!! I broke the gas valve on my outdoor patio heater over the weekend and spent 3 days scouring the internet trying to gond a needle in the haystack. I came across this place which happens to be walking distance from my work. Steve said bring down what broke and let him see it, so I did. When he saw it, it did not look too promising. He then said let me keep this and look around. Needless to say he called the next day and said he found one. He then said what my bill was and then proceeded to hand deliver my part!!! I highly recommend giving them your business. Steve Haan and his team went out of their way to take care of their NEW customer!!! I will definitely be back for all my outdoor living needs!!! Thank you Steve for the BEST CUSTOMER SERVICE, Keep it up!!!

I am so happy I found Steve and the others at fireplace patio and trends. We needed 3 fireplaces updated and they walked every step of the way with us. The end result was timely and very satisfying. We then had a gas leak that we stumbled on at a routine service to our fireplace. Steve went above and beyond to help us get it fixed. My husband and I are so impressed with Steve. He is a super hard worker that actually takes pride in his work. On top of that they are very reasonable. Those are qualities that are very hard to find these days. I will use them and refer them to my friends and family.

This business is first in customer service and quality. I had a special order for an American Grill that went awry during the shipping process resulting in adjustments and multiple returns. Through it all, Allen and the staff were patient, supportive, and saw things through to a favorable and complete outcome. Unfortunately, some businesses have a tendency to cast the blame on the customer or the manufacturer. In this case, we didn't waste time on placing blame - they were thorough resulting in a total resolution.

Great staff and an honorable retailer!

Didn't have what I needed but suggested where I may find. Friendly and helpful.

Michelle, Allen and the team at FPT are great. Super helpful, professional, and delivery was great. Definitely give them a shot for your outdoor goodies.

After getting some fireplace work done by Steve a few years ago he has been helping me out as a handyman around my home for the last several years. He even came out on a Sunday night when I had an emergency! I consider him and Michelle more like family at this point and they have helped me maintain my home including repairs to my roof, crawl space, side gates locks, new chair cushions and anything else that seems fixing. He can do it all and I trust that it will be done correctly and at a fair price.

Nice place. Knowledgeable employees. Willing to go the extra mile to make your project turn out the way you want it to. Will post a final photo after the glass doors and mantel are installed.

I was just assisted by Alain, and does he know his stuff! I came in with three questions and he answered them so well that not only will my project be doable but way more affordable than I thought. They just opened on Tustin between Collins and Mayfair. I might not be their first customer but I will be a consistent one.

The best showroom in the industry. Knowledgeable staff and family owned and operated. Been in business nearly 40 years so they know there stuff. They sell top of the line patio furniture, fireplace logs and glass doors along with the best bbqs in the industry and all the accessories that you would need

Great place to shop for fire place and patio stuff. Friendly staff and amazing show room.

Very friendly environment, great place to shop and deliver to

Walked in for a Grate and Alain assisted me. He was very patient, helpful and knowledgeable. Got exactly what I needed at a better price than the online store.

Was very pleased with the quality of furniture and loved that you could buy directly off the floor. Delivered on time and very friendly.

I stopped by establishment this morning since they carried Tropitone products. I was searching for replacement parts (bushing and bushing cover/cap) for my Tropitone glass table where the patio umbrella is inserted into the glass table.

I spoke with a younger looking gentleman behind the counter and explained what I was looking for. He invited to their back storeroom to see if we could find the parts I needed. He found the parts and suggested I try them to see if they would suffice.

I was all ready to pay when he told me that they were just spare parts the store has collected and that there was no charge for them. Wow, that type of awesome customer service is so rare nowadays and reminded me of my younger days working for Dale Hardware in Fremont, CA where customer customer service was a priority as well and we often gave customers products at no charge as well.

I'm hoping that the gentleman that helped me this morning when the store first opened up reads this review so he knows that both parts worked and his generosity made my family customers for life!

Steve came to my house many times and finally fixed the fireplace.

Awesome place - worth the drive for me ! No masks required which is a win win for me. Owner was very kind and the staff was very informative and gracious. I took my time looking for the right outdoor gas fire pit and ended up buying a floor model which was discounted , wrapped and loaded in my car ! Amazing experience. Go here

Stopped by Fireplace and Patio Trends today looking for some help for poorly architected dual-sided outdoor fireplace. Michelle was super helpful diagnosing the issue and coming up with creative solutions. She even found a tray that better fit the fireplace, and refurbished and painted it on the spot. Michelle and I picked out some lovely glass to complete the setup and I was soon on my way back home to complete the project with my plumber.

Great customer service and creative solutions - not so easy to find these days. Will definitely be back!

Had the most interesting variety in the store. Helpful and detailed sales associate. We had an issue with the unit we bought and Michelle worked with us and the manufacturer to get it resolved. I appreciate the customer service doesn't end when the sale is made.

The staff was very friendly. And nice. I had lots of questions about fireplaces. All price ranges. I recommend a visit.

Really good service and high quality patio furniture. They were able to save my patio umbrella by replacing the stem. Saved me $$ and even put it together while I was there. Awesome people.

Great customer service, especially after the sale. Thank you Michelle!

Went in the store with tons of questions about my ceramic logs. Cody was great. Looked at pictures on my phone and suggested I try a few things before spending to much money. Came home with 30 bucks in supplies and after doing what he told me my fireplace looks amazing!!! I will be returning to this store for all my fireplace and patio needs. Thank you Cody!!!

Suzanne helped me order an old part for my old fireplace. She has great customer service and was fast at getting back to me. I very much appreciate her help.

My wife and I purchased a high end Montigo sealed fireplace and accessories from Fireplace & Patio Trends in Orange. What a neat experience in every way! Suzanne, Vickie, Michelle and (owner) Bill could not have been more helpful, prompt, and service-oriented---and always with a smile and sense of humor. I'm sure I wore out my welcome with too many visits and phone calls, but in each case, the staff politely and respectfully answered my inane questions. The promised delivery dates of our order were always right on time and always preceded by an advance phone call to our fantastic contractor (Armando Navarro of Golden State Builders) who was recommended to us by Fireplace & Patio Trends. (Thank you, thank you, thank you for recommending Armando.) The pricing for our items was fair and competitive. I'll be back again when we next need fireplace items or patio furniture.

Best decision I made, getting hold of Fireplace & Patio Trends in Orange, Ca. The Staff was friendly and knowledgeable. Tim who helped us, gave us really good suggestions with the fireplace setting choices we were looking at, and couldn't be more happy with what he picked out to go with the Style and colors of the family room....... with his added suggestions he gave us to get it touched up and cleaned before his installation (which came two days after the sale, another thumbs up) and ready for his installation, which turned out Awesome!

Thx again for everything Fireplace&PatioTrends

I had a very positive phone experience with this company. I am trying to find a replacement Air Intake Vent for my fireplace. All the other stores brushed me off because it is an inexpensive item. My salesperson Vickie, was polite, helpful, and genuinely concerned with me finding the part I needed. We will be upgrading our wood-burning firebox to a modern glass look soon, and will be stopping by soon to see Vickie.

What an incredible selection what a professional staff that knows absolutely everything about fireplace. There is furniture and patio furniture and nicks patio fireplaces and real fireplaces and fireplaces that you plug-in it is incredible

Place is clean will run pleasant staff and like I said very professional

They have seat covers things in the outside like statues and cool chairs the stuff on display outside wow what a remarkable place this is the spot if you want to hook up your patio with beautiful furniture or fireplaces or bars

High end stuff for your fireplace and backyard entertainment and comfort needs. Nice showroom, If you have a nice home you want most of everything in here. The owner & Staff are very knowledgable. Customer service seems to me to be old school. They actually care! in todays world this goes far with me. Forgot to ask about fire wood for my Fireplace, never have enough. Sad vert few burn Wood anymore.

We had a patio party coming up and needed to replace our in-line outdoor patio heater pronto!

Saw their website, called, got great service from Vicky and in no time our heater was installed by Tim in an extremely professional manner! Tim had the best attitude, problem solved efficiently, brought a new timer control, and we got the best deal from this store. The owner, Bill, even called to ensure everything had gone smoothly! Highly recommend!

I'm so excited and happy with my patio set and barbecue island. Wonderful people to do business with! Thank you Vicky for all your help!

Warm and professional service, Vicki gave excellent advice when requested.

I needed my fireplace fixed and Bill came out the same day although swamped just before Thanksgiving! Bill was very knowledgable and professional and fixed it in no time! Thank you! I'm so happy to have it working again in time for the holidays.

My husband and I needed to replace our fireplace cover and purchase gas logs. We were extremely pleased with the service, product quality, and prices from Trends! We received great advice from the sales staff and very detailed installation of the items we purchased. Their showroom is very complete; made it hard to make choices! Also, appointments for measuring and installation were on time. We look forward to returning to Trends for outdoor furniture in the near future.

Was greeted and treated VERY WELL even after I let them know I was from Northern California and probably would buy there. She gave me brochures to peruse and made me fell very welcome. Their selection was vast!

Great experience! Needed patio cushion replacement for my Alumont furniture. Called up, e mailed measurements and photos and the staff walked me through pricing, fabrics and wait time. Even suggesting a matching umbrella, which I hadn't remembered to include. The staff was knowledgable, professional and extremely courteous, with excellent follow through. Picked up my cushions and they are exactly what I wanted. Love them. This will be my go to place for all my patio furniture needs.

I was looking for a fireplace repair company to fix an issue with the gas line in our fireplace. I called Fireplace & Patio Trends to see how much I was going to have to spend to fix the problem and instead of trying to gauge me for a fee, Michelle advised me that I could fairly easily fix the problem on my own for about $20. I am admittedly not the handiest person, but it is encouraging to know that there are still service businesses out there that aren't trying to get over on potential customers. Thank you Michelle and Fireplace & Patio Trends for doing the right thing! You have earned a new loyal customer who will undoubtedly need your services in the future!!!

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