Verified 5-Star Reviews
Stopped by Fireplace and Patio Trends today looking for some help for poorly architected dual-sided outdoor fireplace. Michelle was super helpful diagnosing the issue and coming up with creative solutions. She even found a tray that better fit the fireplace, and refurbished and painted it on the spot. Michelle and I picked out some lovely glass to complete the setup and I was soon on my way back home to complete the project with my plumber.
Great customer service and creative solutions - not so easy to find these days. Will definitely be back!
Had the most interesting variety in the store. Helpful and detailed sales associate. We had an issue with the unit we bought and Michelle worked with us and the manufacturer to get it resolved. I appreciate the customer service doesn't end when the sale is made.
The staff was very friendly. And nice. I had lots of questions about fireplaces. All price ranges. I recommend a visit.
Really good service and high quality patio furniture. They were able to save my patio umbrella by replacing the stem. Saved me $$ and even put it together while I was there. Awesome people.
Great customer service, especially after the sale. Thank you Michelle!
Went in the store with tons of questions about my ceramic logs. Cody was great. Looked at pictures on my phone and suggested I try a few things before spending to much money. Came home with 30 bucks in supplies and after doing what he told me my fireplace looks amazing!!! I will be returning to this store for all my fireplace and patio needs. Thank you Cody!!!
Suzanne helped me order an old part for my old fireplace. She has great customer service and was fast at getting back to me. I very much appreciate her help.
My wife and I purchased a high end Montigo sealed fireplace and accessories from Fireplace & Patio Trends in Orange. What a neat experience in every way! Suzanne, Vickie, Michelle and (owner) Bill could not have been more helpful, prompt, and service-oriented---and always with a smile and sense of humor. I'm sure I wore out my welcome with too many visits and phone calls, but in each case, the staff politely and respectfully answered my inane questions. The promised delivery dates of our order were always right on time and always preceded by an advance phone call to our fantastic contractor (Armando Navarro of Golden State Builders) who was recommended to us by Fireplace & Patio Trends. (Thank you, thank you, thank you for recommending Armando.) The pricing for our items was fair and competitive. I'll be back again when we next need fireplace items or patio furniture.
Best decision I made, getting hold of Fireplace & Patio Trends in Orange, Ca. The Staff was friendly and knowledgeable. Tim who helped us, gave us really good suggestions with the fireplace setting choices we were looking at, and couldn't be more happy with what he picked out to go with the Style and colors of the family room....... with his added suggestions he gave us to get it touched up and cleaned before his installation (which came two days after the sale, another thumbs up) and ready for his installation, which turned out Awesome!
Thx again for everything Fireplace&PatioTrends
I had a very positive phone experience with this company. I am trying to find a replacement Air Intake Vent for my fireplace. All the other stores brushed me off because it is an inexpensive item. My salesperson Vickie, was polite, helpful, and genuinely concerned with me finding the part I needed. We will be upgrading our wood-burning firebox to a modern glass look soon, and will be stopping by soon to see Vickie.
What an incredible selection what a professional staff that knows absolutely everything about fireplace. There is furniture and patio furniture and nicks patio fireplaces and real fireplaces and fireplaces that you plug-in it is incredible
Place is clean will run pleasant staff and like I said very professional
They have seat covers things in the outside like statues and cool chairs the stuff on display outside wow what a remarkable place this is the spot if you want to hook up your patio with beautiful furniture or fireplaces or bars
High end stuff for your fireplace and backyard entertainment and comfort needs. Nice showroom, If you have a nice home you want most of everything in here. The owner & Staff are very knowledgable. Customer service seems to me to be old school. They actually care! in todays world this goes far with me. Forgot to ask about fire wood for my Fireplace, never have enough. Sad vert few burn Wood anymore.
We had a patio party coming up and needed to replace our in-line outdoor patio heater pronto!
Saw their website, called, got great service from Vicky and in no time our heater was installed by Tim in an extremely professional manner! Tim had the best attitude, problem solved efficiently, brought a new timer control, and we got the best deal from this store. The owner, Bill, even called to ensure everything had gone smoothly! Highly recommend!
I'm so excited and happy with my patio set and barbecue island. Wonderful people to do business with! Thank you Vicky for all your help!
Warm and professional service, Vicki gave excellent advice when requested.
I needed my fireplace fixed and Bill came out the same day although swamped just before Thanksgiving! Bill was very knowledgable and professional and fixed it in no time! Thank you! I'm so happy to have it working again in time for the holidays.
My husband and I needed to replace our fireplace cover and purchase gas logs. We were extremely pleased with the service, product quality, and prices from Trends! We received great advice from the sales staff and very detailed installation of the items we purchased. Their showroom is very complete; made it hard to make choices! Also, appointments for measuring and installation were on time. We look forward to returning to Trends for outdoor furniture in the near future.
Was greeted and treated VERY WELL even after I let them know I was from Northern California and probably would buy there. She gave me brochures to peruse and made me fell very welcome. Their selection was vast!
Great experience! Needed patio cushion replacement for my Alumont furniture. Called up, e mailed measurements and photos and the staff walked me through pricing, fabrics and wait time. Even suggesting a matching umbrella, which I hadn't remembered to include. The staff was knowledgable, professional and extremely courteous, with excellent follow through. Picked up my cushions and they are exactly what I wanted. Love them. This will be my go to place for all my patio furniture needs.
I was looking for a fireplace repair company to fix an issue with the gas line in our fireplace. I called Fireplace & Patio Trends to see how much I was going to have to spend to fix the problem and instead of trying to gauge me for a fee, Michelle advised me that I could fairly easily fix the problem on my own for about $20. I am admittedly not the handiest person, but it is encouraging to know that there are still service businesses out there that aren't trying to get over on potential customers. Thank you Michelle and Fireplace & Patio Trends for doing the right thing! You have earned a new loyal customer who will undoubtedly need your services in the future!!!